Support
How can we help?
Bee IPTV Player is built and supported by a small independent team. Write to us and we will do our best to reply within a few business days.
To help us help you, please include
- Your device model and the operating system version (for example iPhone 16, iOS 26).
- The app version, shown in Settings.
- What you were doing and what happened instead. A screenshot helps.
- Never send your password, and remove it from any screenshot of your login.
Common questions
I added a source but see no channels or movies
Check that your provider subscription is active and that the server URL, username and password (or the playlist URL) are exactly as your provider gave them. Then pull to refresh or re-add the source. Bee IPTV Player does not supply content, so your provider is the best place to confirm that your account works.
Playback stutters or does not start
Try another network, and check whether the same stream plays elsewhere. Streams are delivered by your provider, so quality depends on their servers and on your connection. In Settings you can try another playback engine.
The programme guide is empty
The guide loads automatically for Xtream Codes sources and for M3U playlists that contain a guide link. If your provider does not publish guide data, there is nothing to show.
How do I remove my data?
Remove a source in Settings to delete its stored credentials and cached data from the app. Deleting the app removes everything else it stored on your device. See the Privacy Policy for details.
Read our Privacy Policy and Terms of Use.